Services

Outbound call center or issuing

What does an outbound call center service consist of?

An outbound call center service focuses on interactions initiated by the company itself towards its customers or potential contacts: sales calls, reminders, surveys, loyalty campaigns, etc.

At Movimer World , we plan and execute these actions with specialized teams, automation tools, and a customized approach according to each sector.

Conversion rate up to

36%

in marketing campaigns

Until the

72%

in predictive telemarketing

We call at the right time, with the right message.

Reduction of

80%

in times of commercial prospecting

We prepare the appointment, qualify the lead, and optimize the sales team’s resources.

Monitoring of

100%

contacts
qualified

No sales opportunity goes unnoticed. Agility in executing campaigns with large volumes of data.

All services


Outbound

call center

Database (DB) update

Contactamos proactivamente con tus clientes o registros para: confirmar, corregir o completar sus datos. Aseguramos que tu CRM esté actualizado, limpio y listo para cualquier campaña comercial o de fidelización.

  • Improving the quality of the database
  • Reduction of errors in shipments and communications
  • Cost savings in marketing campaigns
  • Greater effectiveness in future campaigns
  • Increased commercial ROI
  • Internal time savings in manual debugging
  • Validation of preferences and contact channels

Call for events and private sales

We call on your behalf to invite clients to trade shows, presentations, VIP sales events, or corporate events. We handle RSVP confirmations and follow-up if needed.

  • Increased attendance at events
  • Direct and personalized communication
  • Real-time presence confirmation
  • Improved event logistics planning
  • Segmentation by profile or interest
  • Strengthening the customer-brand relationship
  • Post-event feedback collection

Preparation of business agendas

We schedule quality appointments with potential clients, organizing your sales team’s calendar by areas, priorities, or availability.

  • Increased sales team productivity
  • Elimination of repetitive or unproductive tasks
  • Personalized and geolocated agenda
  • Reduction of unqualified visits
  • Improvement in sales closing rate
  • Time and travel optimization

Quality surveys

We conduct telephone or digital surveys to: measure satisfaction, identify areas for improvement, or understand customer opinions after a purchase or interaction.

  • Continuous improvement of the service or product
  • Identification of critical areas
  • Increased customer loyalty
  • Real and direct customer information
  • Strengthening the company's image as a customer-oriented business
  • Database enriched with valuable insights

Postal mailing / Emailing

We handle the design, customization, and delivery of your campaigns by mail or email, with active monitoring of results.

  • Segmented and targeted communication
  • High open rate and brand recall
  • Increased traffic to websites or points of sale
  • Strengthening of commercial or brand campaigns
  • Coordination with telemarketing actions
  • Impact and conversion measurement

Mystery customer (online and telephone)

We evaluate the service and processes of your team or network of points of sale through simulated purchases, test calls, and detailed analysis of the experience.

  • Detection of deviations in the customer service protocol
  • Improvement of service quality
  • Strengthening team building
  • Homogeneous standards across centers or channels
  • Objective and external evaluation
  • Comparative and customized reports

Product/Service Presentation

Llamamos a tus clientes actuales o potenciales para: presentar nuevos productos, servicios u ofertas. Ofrecemos información detallada, resolvemos dudas y derivamos al canal de venta.

  • Increased conversions
  • Greater awareness of new releases
  • Direct, clear and personalized communication
  • Tracking interest and requests
  • Strengthening of marketing campaigns
  • Generation of qualified leads

Personalized SMS

We send mass or targeted text message campaigns to inform, remind, or promote. Ideal for promotions, appointments, product launches, or timely alerts.

  • High open rate
  • Fast and direct communication
  • Ideal complement to telephone or digital campaigns
  • Effective reminder of appointments or promotions
  • Segmentation by profile or behavior
  • Low cost and wide reach

Certified Email/SMS

We offer email and SMS services with legal validity equivalent to a certified letter, guaranteeing authenticity and record-keeping. Ideal for: official notifications, legal notices, or contractual communications.

  • Legal validity equivalent to a burofax
  • Security and traceability of communication
  • Confirmation of receipt by the recipient
  • Cost reduction compared to traditional shipping
  • Fast and efficient delivery
  • Integration with marketing or notification campaigns

Recovering lost customers

We contact former or inactive customers to reactivate their interest and reconnect them with the brand, using customized strategies based on their history and profile.

  • Reactivation of inactive customers
  • Identifying missed sales opportunities
  • Increased revenue and customer loyalty
  • Personalized and strategic communication
  • Strengthening brand image
  • Monitoring and analysis of results

We listen to your needs

We designed the service with you

We trained the assigned team

We activated the service

We measure, we report, and We improved

Are you interested in our outbound call center service?

Want to know how we can help you? Tell us what you need and one of our specialists will contact you as soon as possible.