SOLUTIONS

Automotive Contact Center

What do we do?

We specialize in the automotive sector, helping dealerships, workshops, brands, and leasing platforms to increase their sales and optimize customer service through: digital solutions, automation, and artificial intelligence.

We manage everything from lead generation to after-sales customer loyalty, reducing costs and improving the customer experience.

Contact Center Services for the Automotive Sector

Customer service and 24/7 support

Appointment and booking management

  • Scheduling appointments for workshops and sales.
  • Automatic appointment reminders.

Warranty and claims assistance

  • Information on warranties and coverage.
  • Incident and complaint management.

24/7 customer service

  • Customer support at any time (inquiries about vehicles, financing, roadside assistance).

Quality surveys

  • Automatically send surveys after service, repair, or purchase.
  • Customer satisfaction analysis and detection of critical points in the service.
  • Periodic reports to improve the customer experience.

Call for private sales events

  • We specialize in the automotive sector, helping dealerships, workshops, brands, and leasing platforms to increase their sales and optimize customer service through: digital solutions, automation, and artificial intelligence.
  • Management of attendance confirmations and visit schedules.
  • Logistical support and follow-up after the event (thank yous, personalized offers, etc.).

Telesales and lead qualification

  • Calls to potential customers interested in new or used vehicles.
  • Follow-up with users who requested information on the dealership’s website.

Retargeting and cross-selling campaigns

  • Sale of accessories, insurance or extended warranties to current customers.
  • Customized offers based on customer history.

Customer satisfaction and loyalty surveys

  • Evaluation of after-sales service.
  • Identifying areas for improvement in the customer experience.

After-sales follow-up

  • Calls after purchase to ensure satisfaction and offer maintenance.

Predictive maintenance management

  • Automatic alerts when the car needs servicing.
  • Personalized recommendations based on vehicle usage.

Fleet management for companies

  • Corporate fleet support and management.
  • Coordination of vehicle maintenance and renewal.

Breakdown and emergency support

  • Customer service channel for roadside assistance.
  • Contact with nearby cranes and workshops.

Replacement vehicle management

  • Coordination of replacement cars for customers whose vehicle is being repaired.

Chatbots and virtual assistants

  • Automation of frequently asked questions (prices, availability, vehicle features).
  • Chatbots on WhatsApp and web to respond in real time.

Social media management and WhatsApp Business

  • Customer service on Facebook, Instagram and WhatsApp.
  • Answering questions and generating sales opportunities.

Advantages of comprehensive support for: dealerships, workshops and brands

Increase in visits and scheduled appointments.

Reduction of absenteeism in workshops.

Higher conversion of leads to sales.

Improved brand image and customer retention.

Outsourcing of key processes with a contact center specializing in automotive.

Can we help you take the next step?

We just need to know a little more about you. Fill out the form and one of our specialists will contact you to send you a proposal tailored to what you really need.