SOLUTIONS
Contact Center for the healthcare sector
What do we do?
We help private clinics, specialist centers, and practices to offer personalized, professional, and efficient care. Our contact center for clinics reduces the workload of healthcare staff and improves the patient experience.
Contact Center services for the healthcare sector and private clinics
Appointment and reminder management
Scheduling, modifying and cancelling medical appointments
- Scheduling visits, diagnostic tests and specialties.
- Direct coordination with patients and insurance companies.
- Optimization of the medical schedule.
Appointment reminders via call and/or automated WhatsApp and SMS
- Reduction of non-appearances.
- Personalized and automated communications.
Patient care and answering questions
Information about treatments, schedules, and available doctors
- Quick and accurate answers to the most frequently asked questions.
- Personalized attention tailored to the patient’s profile.
Support for claims and cancellations
- Direct channel for incident resolution.
- Efficient referral to the relevant departments.
Health insurance advice and client acquisition
Attention to insured persons
- Verification of coverage and authorizations.
- Explanation of conditions, waiting times and referrals.
Active recruitment of new policyholders
- Lead qualification and conversion campaign management.
- Promotion of complementary and preventive services.
Automation with chatbots for quick responses
Implementation of multichannel virtual assistants
- Automation of the most frequent queries (schedules, location, specialties).
- 24/7 support via WhatsApp, web and other channels.
- Immediate referral to an agent if necessary.
Telemedicine and video consultation support
Management of patients using telemedicine services
- Appointment confirmation and sending of access link.
- Pre-video call assistance.
Technical support on online medical platforms
- Resolution of access or configuration issues.
- Support during the digital experience.
WhatsApp, SMS and email to reduce absences
- Communications tailored to the patient’s preferred channel.
- Active monitoring to ensure assistance.
Waiting list management
Calls to patients when there are cancellations to optimize schedules
- Filling free slots in the schedule.
- Improving the efficiency of medical resources.
Support with treatments and medical questions
Information on treatments and procedures
- Clear and accessible explanation, adapted to the patient’s profile.
- I support medical staff in communication.
Explanation of post-consultation medical instructions
- We ensure the understanding and correct application of the treatment.
- Reduction of clinical errors or misunderstandings.
Post-operative follow-up or post-consultation
Calls to verify recovery and satisfaction
- Assessment of the patient’s condition after interventions.
- Emotional and functional support in the recovery process.
Scheduling medical checkups
- Coordination with the schedule of the health center or professional.
Satisfaction surveys after consultations or surgeries
- Collection of objective assessments of the care received.
- Identifying areas for improvement at the medical center.
Reminder campaigns for preventive checkups
- Sending periodic reminders for general checkups.
- Active promotion of healthy habits and prevention.
Personalized promotions based on medical history
- Specific campaigns based on age, history or previous treatments.
- Recommendations for additional or complementary services.
Advantages of comprehensive care for: private clinics, specialty centers and consulting rooms
Decreased absences and cancellations.
Increase in recurring patients.
Reduction of administrative burden on staff.
Improvement in the quality of perceived care.
Medical contact center solutions tailored to your needs.
Can we help you take the next step?
We just need to know a little more about you. Fill out the form and one of our specialists will contact you to send you a proposal tailored to what you really need.