SOLUTIONS
Contact Center for Banking
What do we do?
In a highly regulated sector like finance, accuracy and security are paramount. At Movimer World, we offer specialized financial contact center solutions for banks, fintechs, and financial services companies, providing multichannel support and verified processes.
Contact Center Services for the Banking and Finance Sector
Customer service regarding products
Inquiries about accounts, cards, loans and investments
- Information on terms, fees and benefits of financial products.
- Answering frequently asked questions about basic operations.
- Support in contracting or cancelling services.
Support for digital banking and online channels
Technical and functional support on digital platforms
- Support in the use of apps, web banking and telephone banking.
- Step-by-step guide to operations such as: transfers, activations, etc.
- Resolution of technical errors and access blocks.
Sale of financial products
Conversion-oriented marketing actions
- Active offer of insurance, investment products or financing.
- Qualification and follow-up of interested leads.
- Telephone or multichannel campaigns to increase recruitment.
Incident and complaint management
Specialized channel for after-sales service (dropdown)
- Receiving and managing incidents related to: cards, payments, improper charges, etc.
- Efficient referral to internal departments.
- Follow-up until the case is resolved.
Tracking funding applications
Support during the application process.
- Confirmation of receipt of documentation.
- Information on the status of the file.
- Communication of approvals, conditions and signing of the contract.
Loyalty and cross-selling campaigns
Promotion of complementary products
- Recommendations based on the client’s financial profile.
- Special offers to improve customer loyalty (insurance, savings plans, etc.).
- Campaigns to reactivate inactive customers.
New customer onboarding and identity verification
Digitization of new customer registration
- Assistance with account opening and initial contracting.
- Remote identity verification compliant with KYC/AML regulations.
- Explanation of steps and electronic signature or video identification.
Advantages of comprehensive support for: banking entities, fintechs and financial services
Increased customer satisfaction.
Fraud reduction through external verification.
Optimization of repetitive processes.
Compliance with data protection and security regulations.
Contact center specializing in banking and financial services.
Can we help you take the next step?
We just need to know a little more about you. Fill out the form and one of our specialists will contact you to send you a proposal tailored to what you really need.