Services

Inbound call center or reception

What does an inbound call center service consist of?

An inbound call center service is responsible for managing all interactions initiated by the customers themselves: calls, emails, messages on social networks or WhatsApp, inquiries from forms, etc.

At Movimer World: we manage, resolve and support the customer from any entry channel, with processes defined and adapted to each sector.

80%

Most queries are resolved on the first contact

(No unnecessary referrals or waiting)

Up to a

80%

internal load reduction

We free up your customer service or management team

Average response time:

<20

seconds

Speed as a brand value

Monitoring of

100%

of unresolved interactions

We don’t leave any conversation unfinished.

All services

In bound

call center

Online customer service

We manage your customer service through calls, digital channels, and multichannel support. From the initial inquiry to after-sales follow-up, we offer a personalized service, available 24/7 and fully tailored to your business.

  • Greater customer satisfaction and loyalty
  • Reduction of operating costs
  • 24/7 support available
  • Customized solutions tailored to the sector
  • Improved brand image and online reputation
  • Data collection and analysis

Scheduling appointments for sales representatives

We handle contacting your potential clients and scheduling appointments for you or your sales team, eliminating cold calling. We create personalized, location-optimized schedules using geolocation tools. You focus solely on closing sales; we ensure you reach the right person at the right time.

  • Time and resource optimization
  • Increased productivity
  • Cost reduction
  • Geolocated appointments
  • Individual and personalized planners
  • Elimination of cold calls

Lead management

We handle contacting your leads quickly and professionally, qualifying them, and passing on only genuine sales opportunities. We act promptly, improving conversion rates and preventing you from losing valuable leads due to a lack of immediate follow-up.

  • We contacted the lead in less than 1 hour
  • We filter and qualify contacts
  • We increased sales conversion.
  • We reduce the opportunity cost
  • We adapt the protocols by sector and product type
  • We integrate with your CRM

Call reception

We handle all incoming calls for your company professionally, quickly, and efficiently. We reduce wait times, collect relevant data from each contact, and provide you with detailed reports so you can maintain control without overwhelming your internal team.

  • Reduced waiting times for your customers
  • Release of phone charges to your internal team
  • Collection of key data on each call
  • Ordered referral or complete management according to your protocols
  • Periodic reports with call volume, type and resolution
  • Monitoring and traceability to improve care

We listen to your needs

We designed the service with you

We trained the assigned team

We activated the service

We measure, we report, and We improved

Are you interested in our inbound call center service?

Want to know how we can help you? Tell us what you need and one of our specialists will contact you as soon as possible.