SOLUTIONS

Contact Center for the educational sector

What do we do?

Universities, business schools, and training centers need professional, personalized, and efficient support to manage their relationships with students, prospective students, and faculty . At Movimer World, we help these institutions optimize their communication channels, automate repetitive processes, and deliver a customer service experience that strengthens their image and builds trust.

Contact Center Services for the Education Sector

Attention to students and families

We provide friendly and professional service for any questions related to access to studies.

  • Information about qualifications, scholarships, calendars, schedules, prices and services of the center.
  • Answering frequently asked questions about admissions campaigns, enrollments or pre-registrations.

We help students, teachers and administrative and service staff to use digital platforms correctly.

  • Support in Moodle, Teams, Blackboard, Zoom, etc. environments.
  • Incident management for access, deliveries, online exams or forums.

We accompany the student throughout the entire administrative process.

  • Telephone or digital assistance to formalize registrations, payments, modifications or cancellations.
  • Information on documentation, accreditations and academic deadlines.

We anticipate possible abandonments or incidents.

  • Monitoring campaigns for inactive, absent, or underperforming students.
  • Calls reminding you of appointments, exam dates, or deadlines.

A service adapted to the diversity of the student body.

  • Multilingual support to answer questions before and during your stay.
  • Support with visas, accommodation, curriculum adaptation and pre-arrival procedures.

We collect user feedback to help us improve.

  • We send post-service surveys, NPS and academic process evaluations.
  • Reports with insights for coordinators and management teams.

Advantages of comprehensive support for: universities, business schools and educational centers

Improving the student experience from the first contact.

Personalized support in key processes such as registration, access or procedures.

Reduction of administrative burden for academic and management teams.

Greater control and traceability of incidents and requests.

Multichannel and multilingual support adapted to the student profile.

Gathering useful feedback for the continuous improvement of the institution.

Can we help you take the next step?

We just need to know a little more about you. Fill out the form and one of our specialists will contact you to send you a proposal tailored to what you really need.